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Ordering Process
- Do you provide proofs or samples before finalizing the order?
Yes, we certainly do provide proofs for our custom edible cake toppers. Upon ordering, you can choose to receive a digital proof of your custom design before we print it. This draft will be sent to you via email for your review and approval.
This allows you to see how your image or design will look as a cake topper and gives you the opportunity to request any changes if needed. We want to ensure you are completely satisfied with your design before we proceed to the printing stage.
However, it's important to note that requesting a draft may add to the processing time for your order, as we'll need to wait for your approval before we can print the topper.
As for physical samples, due to the nature of our product, we typically do not provide physical samples before finalizing the order. The digital proof should give you a good idea of what the final product will look like. However, if you have specific concerns or requests, please feel free to discuss them with us and we'll do our best to assist you.
- Can I change or cancel my order after I’ve placed it?
We understand that situations can change and you may need to modify or cancel your order. Our policy generally allows for changes or cancellations if we have not yet begun processing your order.
However, since we aim to process and dispatch orders quickly for customer satisfaction, the window for changes or cancellations can be quite narrow. Therefore, we urge you to contact us as soon as possible if you need to modify or cancel your order.
For changes to the design, particularly for custom orders where an image has been provided, if the draft (if requested) has not yet been approved, you can still make changes at that stage. Once the draft has been approved or if you did not request a draft and the topper has been printed, we unfortunately cannot change the design.
If you wish to change or cancel your order, please contact us immediately via email (or live chat) with your order number and details. We will do our best to accommodate your request, but please note that we cannot guarantee changes or cancellations for orders that have already been processed or dispatched.
Always review your order details carefully before finalizing your purchase to avoid any issues. If you need any assistance or have questions, don't hesitate to contact us – we're here to help.
- How do I send you the image I want on my cake topper?
There are two main ways to send us the image you want for your custom cake topper:
1. **Upload When Ordering:** The most straightforward way to send us your image is to upload it directly on our website when placing your order. As you customize your topper with your preferred size and shape, you'll see an option to upload an image. Simply click on this and select the image file from your computer. Make sure the image is high-quality for the best printing results.
2. **Email Us the Image:** If you prefer, you can also email us your image before placing your order. This might be a good option if you want to discuss the image or have any questions or concerns. Simply attach the image to an email and send it to drafts@ediblecaketoppers.com.au. Please include relevant details such as your name and a brief description of your order (including the desired topper size and shape) to help us process your request efficiently.
Regardless of the method you choose, if you want to see a draft of the topper before we print it, make sure to select or mention this option when you order. We're happy to provide a draft for your approval to ensure you're completely satisfied with the design.
Remember, the quality of the image you provide will affect the final result, so it's always a good idea to use the highest resolution image possible. If you're unsure whether your image will work well, feel free to contact us for guidance. We're here to help!
- How can I place an order for an edible cake topper?
Placing an order for an edible cake topper on ediblecaketoppers.com.au is a straightforward process. Here's a general step-by-step guide on how you can do this:
1. **Visit the Website:** Navigate to ediblecaketoppers.com.au on your web browser.
2. **Select the Product:** Browse through our various products and select the one that best suits your needs. This could be a pre-designed topper or a custom topper with your own image.
3. **Choose Size and Shape:** If you're ordering a custom topper, you'll need to select the size and shape that you want. We offer rectangular toppers in A4 and A5 sizes, an 8" square topper, round toppers in 8", 7", and 6" sizes, various cupcake topper sizes, as well as custom cut & shaped toppers.
4. **Upload Your Image:** If you're ordering a custom topper, there should be an option to upload the image you want to use. Ensure that the image is clear and high-resolution for the best result. If you're unsure, our team can assist you in determining if your image will print well.
5. **Request a Draft (optional):** If you want to see how your topper will look before we print it, you can select the option to receive a draft for approval. We will create a draft of your design and send it to you via email. You can review it and request any changes, if necessary, before we proceed with printing.
6. **Add to Cart:** Once you've made your selections and uploaded any necessary images, add the item to your cart.
7. **Checkout:** When you're ready, proceed to checkout. You'll be prompted to provide your shipping information and select a payment method. Ensure all details are correct to avoid any delays or issues with your order.
8. **Place Your Order:** After you've verified all your information, you can finalize and place your order. You should receive a confirmation message or email once your order has been successfully placed.
9. **Await Delivery:** After your approval (if a draft was requested), sit back and relax while we print your edible cake topper and prepare it for delivery. We'll ensure it reaches your doorstep safely.
Remember, if you have any issues or questions during the ordering process, don't hesitate to reach out to our customer service team for help.
Payment and Shipping
- Delivery Times & Info
Shipping Time:
- Express Post: Express Post generally takes 1-3 business days for delivery. For major cities and Queensland, it’s typically next-day delivery.
- Standard Post: Standard Post usually takes about 5 business days. This can vary depending on your location. For a more accurate estimate, use Australia Post’s calculator here: Calculate Postage Delivery Times
Remember, these are estimated times, and actual delivery times may vary. After your order has been dispatched, you’ll receive a confirmation email with tracking information (if available), allowing you to follow the progress of your delivery.
For urgent orders, we recommend selecting the Express Post option and ordering well in advance of your event. If you have any questions or concerns about processing or delivery times, feel free to contact us – we’re always here to assist!
- How are the cake toppers packaged for shipment to ensure they arrive undamaged?
Ensuring that your edible cake topper reaches you in perfect condition is a top priority for us. Here's how we package our toppers to protect them during transit:
- Secure Packaging: Each cake topper is carefully enclosed in a sealed plastic bag. This protects it from moisture and keeps it fresh.
- Rigid Mailers: The sealed topper is then placed in a rigid, flat mailer to ensure it remains flat and doesn't bend or fold during shipment.
- Additional Protection: Depending on the size and shape of the topper, we may also use additional padding or supports to provide extra protection.
We've been posting our edible images all around Australia for the past 13 years, We have found that this method of packaging greatly reduces the risk of damage during transit. However, if you receive your edible cake topper and it is not in perfect condition, please contact us immediately so we can address the situation.
- Do you ship internationally? What are the shipping costs?
Currently, we do not offer international shipping. Due to the unpredictability in delivery times brought about by the COVID-19 pandemic, we made the difficult decision to limit our shipping to domestic orders only. Australia Post has yet to restore our confidence regarding their ability to deliver orders in a timely manner to international locations.
We understand the inconvenience this may cause to some of our customers outside Australia, and we appreciate your understanding. We are monitoring the situation closely and hope to be able to resume international shipping once delivery times are more predictable.
For now, we remain committed to providing the best service possible to our customers within Australia. If you have any questions or concerns, please don't hesitate to get in touch with us.
- How long will it take to process and ship my order?
Processing Time: All of our edible cake toppers are printed fresh for each customer to ensure the best quality. Whether you order a pre-designed topper or a custom one, we strive to process orders quickly. If you place your order before 10 am from Monday to Friday, it will be processed the same day and dispatched. However, if you request a draft for approval, this can add to the processing time as we wait for your approval before we can print and dispatch the topper.
Shipping Time:
- Express Post: Express Post generally takes 1-3 business days for delivery. For major cities and Queensland, it’s typically next-day delivery.
- Standard Post: Standard Post usually takes about 5 business days. This can vary depending on your location. For a more accurate estimate, use Australia Post’s calculator here: Calculate Postage Delivery Times
Remember, these are estimated times, and actual delivery times may vary. After your order has been dispatched, you’ll receive a confirmation email with tracking information (if available), allowing you to follow the progress of your delivery.
For urgent orders, we recommend selecting the Express Post option and ordering well in advance of your event. If you have any questions or concerns about processing or delivery times, feel free to contact us – we’re always here to assist!
- What payment methods do you accept?
We strive to make payment as easy and convenient as possible for our customers. Here are the two ways you can pay for your order with us.
- Credit and Debit Cards: We accept most major credit and debit cards such as Visa, Mastercard, and American Express.
- PayPal: PayPal is another secure method for payment. It allows you to pay directly from your PayPal account or use it as a processor for your credit or debit card. You don't need to have a PayPal account to use this option.
Please note that all payments are securely processed, and your card details are not stored in our system.
When you're ready to make your purchase, you'll be able to choose your preferred payment method at checkout. If you have any trouble or need help with your payment, please don't hesitate to reach out to us.
Product Usage
- Are there any specific storage or handling instructions I should follow to ensure the best quality of the cake topper?
To ensure the best quality of your edible cake topper, it's important to follow these storage and handling instructions:
1. **Storage:** Keep the edible cake topper in its original packaging until you're ready to use it. Store it in a cool, dry place away from direct sunlight, humidity, and extreme temperatures. Avoid refrigeration or freezing, as it can lead to condensation and damage the topper.
2. **Handling:** When handling the topper, make sure your hands are clean and dry. Avoid touching the printed surface as much as possible to prevent any smudging or transfer of oils from your fingers.
3. **Moisture:** Edible cake toppers are sensitive to moisture, especially high moisture icings like whipped cream or non-dairy toppings. Apply the topper as close to serving time as possible to prevent colors from bleeding or blurring. If the icing has a crust or has dried, lightly brushing the surface with water can help the topper adhere.
4. **Gentle Application:** When applying the topper to your cake, do so gently and avoid dragging or stretching the material. Smooth out any air bubbles or wrinkles carefully using your hands or a clean, soft cloth.
5. **Time Sensitivity:** For the best taste and appearance, apply the topper to your cake closer to the time of serving. While the topper can last as long as the cake does, colors may fade or blur over time.
By following these instructions, you can help ensure the longevity and quality of your edible cake topper.
If you have any specific questions or concerns about the storage or handling of your topper, please feel free to reach out to us. We're here to assist you!
- Can I store the edible cake topper, and if so, how and for how long?
Yes, you can certainly store your edible cake topper if you're not planning to use it right away. Here are some guidelines on how to properly store your topper to ensure it remains fresh:
1. **Packaging:** Keep the topper in its original packaging until you're ready to use it. The packaging is designed to protect the topper from light, air, and moisture, all of which can affect its color and texture.
2. **Temperature and Humidity:** Store the topper in a cool, dry place. It's not necessary to refrigerate or freeze the topper; in fact, doing so can cause condensation to form, which can damage the topper. Avoid storing the topper in a humid environment, as this can also lead to condensation and subsequent damage.
3. **Light:** Direct sunlight can cause the colors on the topper to fade, so be sure to store it in a dark place.
4. **Use by Date:** As a general guideline, our edible cake toppers can be stored for up to 6 months if the above conditions are met. However, for the best taste and appearance, we recommend using the topper as soon as possible.
Remember to handle the topper gently, even when it's in its packaging. The icing or wafer paper is delicate and can be damaged if not handled with care.
Should you have any additional questions or need further assistance, please don't hesitate to contact us!
- How long will the edible image last on my cake?
Once applied to the cake, an edible cake topper can last as long as the cake does. However, there are a few things to consider for optimal appearance and freshness.
1. **Moisture:** High moisture icings like whipped cream or non-dairy toppings can cause the topper's colors to bleed or blur over time. Therefore, it's best to apply the topper as close to serving time as possible when using these types of icings.
2. **Refrigeration:** While refrigeration won't spoil the topper, it can cause colors to fade or bleed, especially with high moisture content icings. It's generally best to avoid refrigerating the cake once the topper is applied, but if you need to do so, try to keep the cake in an airtight container to limit exposure to moisture.
3. **Sunlight and Air:** Extended exposure to sunlight and air can cause the topper to fade and dry out. It's best to keep the cake in a cool, dark place until it's ready to be served.
4. **General Freshness:** Remember, our edible cake toppers are food products and should be treated as such. While the topper is made from ingredients that help preserve its freshness and color, it's still best to apply it to your cake closer to when you plan to serve it for the best taste and appearance.
If stored correctly, in a cool, dry place and in the original packaging, our unapplied edible cake toppers can last up to 6 months.
As always, if you have any questions about using your edible cake topper, please don't hesitate to contact us. We're here to help!
- Can the cake toppers be used on any type of cake icing?
Yes, our edible cake toppers can be used on a wide range of icings. However, it's important to know how each type of icing can affect the topper and how best to apply it. Here are some common types of icings and how our toppers interact with them:
**Buttercream:** Allow the buttercream icing to harden slightly before applying the topper. If the icing is too soft, it can cause the topper to wrinkle when applied.
**Fondant:** Edible cake toppers adhere well to fondant. Make sure the fondant surface is slightly moist before applying the topper. If it has dried, you can brush a small amount of water onto it to help the topper adhere.
**Royal Icing:** Let the icing dry completely before applying the topper. Like fondant, if it's not moist enough, a small amount of water can help the topper stick.
**Whipped Cream or Non-Dairy Toppings:** These icings have high water content, we don't actually recommend these at all, however if you are determined to use it apply the topper as close to serving time as possible to prevent any water from being absorbed and causing the colors to run or blur.
**Ganache or Chocolate:** Ganache and chocolate set up hard, so apply the topper when the icing is freshly applied and still soft. If it has hardened, moisten the surface slightly before applying the topper.
**Marzipan:** The smooth surface of marzipan is ideal for edible cake toppers. Make sure the marzipan is slightly moist before applying the topper.
**Store-Bought Frosting:** If you're using store-bought frosting, stir the frosting before using to break up any air bubbles. Once you've iced your cake, the topper can be applied directly.
Please note that high humidity and refrigeration can affect the topper. In high humidity, keep the topper in its airtight bag until you're ready to apply it. And it's best to avoid refrigerating the topper if possible; if you do need to refrigerate a cake with the topper already applied, try to keep it in an airtight container.
If you have any questions about your specific icing type, please don't hesitate to contact us. We're here to help ensure your cake turns out beautifully!
- How do I apply the edible cake topper to my cake?
Applying an edible cake topper to your cake is a straightforward process. Here's a step-by-step guide:
**For Icing Paper Toppers:**
1. **Prepare Your Cake:** Your cake should be frosted or iced before applying the edible cake topper. Buttercream, fondant, royal icing, or store-bought icing all work well. The icing should be slightly moist for the topper to adhere properly. If the icing has dried or formed a crust, a small amount of water may be brushed onto the icing to moisten it before applying the topper.
2. **Remove Backing:** Icing paper toppers come with a backing sheet. When you're ready to apply the topper, gently peel the backing sheet off. It helps if the topper and sheet are at room temperature. If you're having trouble, you can put it in the freezer for a few seconds, and it usually helps to remove the backing.
3. **Apply the Topper:** Place the topper gently onto the cake, starting from the middle and then smoothing it out towards the edges. This helps to avoid air bubbles under the topper.
4. **Smooth the Topper:** Using your hands, smooth out the topper carefully to remove any bubbles and to make sure it adheres completely to the icing.
**For Wafer Paper Toppers:**
1. **Prepare Your Cake:** As with icing paper toppers, the cake should already be frosted or iced. However, wafer paper doesn't need to adhere completely to the icing.
2. **Apply the Topper:** Simply place the wafer paper topper on the cake. If necessary, you can use a small dab of icing to hold it in place.
**General Tips:**
- It's best to apply the topper just before serving the cake. This is especially important if you're using a high moisture content icing, as it can cause the topper to fade or blur over time.
- Handle the topper carefully. Both icing and wafer paper are quite delicate and can tear easily.
- Keep the topper in its original packaging until you're ready to use it. Store it in a cool, dry place away from sunlight.
- If you're applying the topper to a whipped cream frosting or a frosting with high moisture content, apply the topper as close to serving time as possible to prevent any moisture-related issues.
Remember, the goal is to have fun and create a memorable cake! If you run into any issues or need further guidance, don't hesitate to reach out to us.
