Search for the design or product type you need, choose your size and material, add any personalisation, then complete checkout online. If you cannot find the right design, choose one of our custom products and tell us what you have in mind.
HELP CENTRE
Answers without the cake-decorating confusion
Search our most common questions or browse by topic. If you still need a hand, our real Australian team is close by.
Yes. Select the draft option when it is available on a custom product. Please check your email carefully and respond promptly so your order is not delayed.
Contact us immediately with your order number. We will always try to help, but changes or cancellations may not be possible once designing, printing or production has started.
Products that require artwork will guide you through uploading the correct file. Burn Cake kits may request separate files for the wafer burn layer and the icing reveal layer.
Icing paper is smoother, more flexible and produces a richer professional print. Wafer paper is thinner, slightly translucent and more economical. The best choice depends on the finish, application and product you are creating.
Products described as edible images are printed using edible ink on edible icing or wafer material. Always check the individual product page for its ingredients, allergen information and handling instructions.
Most eligible orders placed before 10am on weekdays can be dispatched the same business day. Custom production, acrylics, cutters, very large orders or orders awaiting artwork approval may require additional time.
Express delivery is usually the quickest option, typically within 1-3 business days however, Australian Post estimates are not guarantees.
For Standard delivery, we recommend allowing 1-2 weeks. Ordering early gives you the safest buffer for an important event.
Yes. Choose Click & Collect at checkout and wait for confirmation that your order is ready. Collection is available from our Coral Cove location during the collection window shown at checkout.
Keep it sealed in its original bag, flat, dry and away from direct sunlight or heat. Do not refrigerate the unused image unless the individual product instructions specifically tell you to.
No. Most edible images are designed for home bakers and first-timers. Follow the instructions supplied with your product and apply it to a smooth, suitable cake surface.
Contact us as soon as possible with your order number, a clear explanation and photos of the product and packaging. Our team will review it and arrange the most suitable solution.
No exact answer found
Try a shorter phrase or ask our team directly.
STILL NEED A HAND?
Contact our team →Real help from people who understand cakes.
Tell us what you are making or include your order number so we can point you in the right direction quickly.