FAQ
What can we help you with today?
How can we help you?
Need help urgently? Jump on live chat. You can speak directly with a real member of our team or if it’s not as urgent, feel free to email us support@ediblecaketoppers.com.au
Order
Can I see a draft first?
Yes of course. If you would like to see a draft you can email us before ordering, or select yes to seeing a draft when you order (only available on custom orders)
Can I cancel or change my order?
To modify or cancel your order, contact us immediately via email or live chat with your order number and details. We’ll do our best to accommodate your request but can’t guarantee changes or cancellations for processed or dispatched orders.
How do I send you the image I want?
You can upload your image during the ordering process (via the upload file button) or you can also email our team with your design/image file or ideas.
How do I place my order?
To order an edible image from us, simply search for the design/theme you want (or select custom if you can’t find what you want)
Complete the order & checkout steps.
We only accept orders online.
Delivery
How long is delivery?
Whilst we can’t guarantee or control transit times, we can give you a rough guide to help you plan your event.
Express is approx. 1-3 business days
Standard is approx. 3-8 business days
*business days does not include weekends*
Can I collect in store?
Yes! We offer click and collect from our office in Coral Cove, QLD.
To collect an order, please place your order online and select click and collect at the checkout.
Orders can be collected weekday mornings between 9am – 11am.
Please wait to hear from us via email to confirm your order is ready.
How long does printing take?
Not long! We can print and dispatch same day on orders placed before 10:30am otherwise they’ll leave our office on the next business day. Even bulk orders can be done in 24-48hrs.
Do you ship internationally?
Currently we only ship to AUS or NZ locations
Will they stay safe during transit?
Ensuring that your edible cake topper reaches you in perfect condition is a top priority for us. Here’s how we package our toppers to protect them during transit:
- Secure Packaging: Each cake topper is carefully enclosed in a sealed plastic bag. This protects it from moisture and keeps it fresh.
- Rigid Mailers: The sealed topper is then placed in a rigid, flat mailer to ensure it remains flat and doesn’t bend or fold during shipment.
- Additional Protection: Depending on the size and shape of the topper, we may also use additional padding or supports to provide extra protection.
We’ve been posting our edible images all around Australia for the past 15 years, We have found that this method of packaging greatly reduces the risk of damage during transit. However, if you receive your edible cake topper and it is not in perfect condition, please contact us immediately so we can address the situation.
Product
Do you print custom images?
We sure do! You can find our custom range here: Custom Toppers
We can turn your ideas and photos into edible images.
What are edible images
Edible images are like edible stickers. They adhere to your icing, making your cakes look incredible & unique. They’re super easy to use, so very beginner friendly.
I have never used one before, is it easy?
Yes! Very very easy!! They come precut, so all you have to do is apply the edible images onto your icing. Just lay it down, and pat it down gently.
What's the difference between icing/wafer?
icing is preferred by most people simply because it smells amazing and it’s versatile with most types of icing (just avoid wet icings like cream)
Wafer on the otherhand is great however as it’s transparent, it is best used only on white icing.
How long do they last? Do they expire?
Whilst the edible images actually have an 18month best before, we recommend using within 6 months for optimal vibrancy.
How do I store them?
Edible images are best stored at room temperature, in a dry area, such as your pantry. Do not refrigerate, unless you have experience doing so as they can be effected by condensation that may occur. Moisture will cause the icing to dissolve and the dye to run.
Can I refrigerate my cake?
Unless you have past experience with refrigerating your cakes with edible images, we do advise leaving your cake at room temp, or not applying your edible image until ready to serve if your cake must be refrigerated. Condensation can ruin your edible images.
How do I apply the edible images?
Using both wafer and icing images is super easy. They simply adhere to your icing. If you have wafer, it has no backing film, and can be used on most icing types as long as it’s pale in colour. White buttercream works best.
Icing. images can be used on most icing types and colours. However be mindful creams and other “high moisture” icings, can cause wafer to curdle, or icing to dissolve. We do not recommend cream or wet icings.
If you cannot stick the image to your icing (if it’s already dried) you can brush the back of the edible image with water, just to make it “tacky” not wet.
Returns & Claim
What happens if I am unahhpy?
We’ll refund you. Plain and simple!
Can I send my item back?
We do not accept returns, due to the nature of the products and personalisation however you can contact us and we’ll replace, refund or credit you.
How can I claim a refund?
You can upload your image during the ordering process (via the upload file button) or you can also email our team with your design/image file or ideas.
ICING INGREDIENTS (GLUTEN FREE)
Starches (Acetylated, distarch Adipate, Distarch Phosphate),
maltodextrin
glycerine
sugar
water
flavours (vanillia)
Microcrystalline Cellulose
Glycerol
Citric Acid
Potassium Sorbate
Allergens: May contain traces of corn.
WAFER INGREDIENTS (GLUTEN FREE)
Potato Starch
Water
Olive Oil
Maltodextrin
