Effective Date: May 18th, 2024
1. Overview
At Edible Cake Toppers, we strive to provide the highest quality edible images, cake toppers, and partyware to our customers. Due to the personalised nature and food safety regulations of our products, we do not accept returns. However, we stand by our 100% satisfaction guarantee and are committed to ensuring you are happy with your purchase.
2. No Returns Policy
Given the personalised and perishable nature of our products, we do not accept returns or exchanges. Once an order has been placed and processed, it cannot be returned.
3. 100% Satisfaction Guarantee
We are dedicated to providing products of the highest quality. If you are not completely satisfied with your purchase, we offer the following options to ensure your satisfaction:
- Store Credit: We can provide store credit equal to the value of your purchase, which can be used for future orders.
- Refunds: If you prefer, we can issue a refund to the original payment method used at checkout.
- Replacements: We can replace the product with a new one at no additional cost.
4. Conditions for Refunds, Store Credit, or Replacements
To qualify for a refund, store credit, or replacement, please ensure that you meet the following conditions:
- Proof of Purchase: You must provide a valid receipt or proof of purchase.
- Timely Notification: You must contact us within 7 days of receiving your order.
- Reason for Request: You must provide a clear explanation of the issue with the product, including any relevant photos if applicable.
5. How to Request a Refund, Store Credit, or Replacement
To request a refund, store credit, or replacement, please follow these steps:
- Contact Us: Reach out to our customer service team at support@ediblecaketoppers.com.au
- Provide Details: Include your order number, a description of the issue, and any relevant photos.
- Resolution: Our team will review your request and respond within 2 business days to offer a resolution.
6. Shipping Costs
If a replacement is required due to an error on our part, we will cover the shipping costs for the new product. If you are requesting a refund or store credit for any other reason, the original shipping costs are non-refundable.
7. Contact Us
For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
Edible Cake Toppers
Email: support@ediblecaketoppers.com.au
Phone: 0493 713 204
Address: Shop 1, 30 Homestead BLVD Coral Cove, QLD
