Return & Refunds

Return and Refund Policy

  • What is your return policy on edible cake toppers?

    We take pride in the quality of our edible cake toppers and aim to provide a positive experience for all our customers. However, due to the nature of our products, we have certain considerations for our return policy.

    Since edible cake toppers are classified as food items, we generally do not accept returns or offer refunds once the product has been dispatched, except in the case of a manufacturing defect or damage during transit. If you believe there is a defect or damage with your order, please contact us as soon as possible, providing details and supporting evidence (such as photos), so we can assess the situation and resolve it for you.

    It's important to review your order carefully before finalizing it to ensure all details, including size, shape, and design, are accurate. We cannot accept returns or offer refunds for custom-made toppers based on customer-provided designs or images unless there is a manufacturing defect or damage during transit.

    If you have any concerns or questions regarding your order, please don't hesitate to reach out to us. We're here to assist you and address any issues that may arise.

  • What if my edible cake topper arrives damaged or I’m not satisfied with the quality?

    We strive to ensure that your edible cake topper arrives in excellent condition and meets your expectations. In the rare event that your topper arrives damaged or you are not satisfied with the quality, please contact us immediately with the details and supporting evidence (such as photos) so that we can address the issue promptly.

    Depending on the specific circumstances, we may offer the following resolutions:

    1. **Replacement:** If your topper arrives damaged or defective, we can arrange for a replacement to be sent to you. We may request that you provide proof of the damage or return the damaged item, if necessary.

    2. **Refund or Store Credit:** In certain cases, we may offer a refund or store credit as a resolution. This would be evaluated on a case-by-case basis, taking into consideration the circumstances and evidence provided.

    It's important to note that our ability to offer a resolution may depend on factors such as the specific nature of the issue, the shipping method chosen, and the time elapsed since the delivery of the topper.

    We encourage you to reach out to us as soon as possible if you encounter any problems or are not satisfied with your order. We are committed to ensuring your satisfaction and will work with you to find a suitable solution.