We take pride in the quality of our edible cake toppers and aim to provide a positive experience for all our customers. However, due to the nature of our products, we have certain considerations for our return policy.
Since edible cake toppers are classified as food items, we generally do not accept returns or offer refunds once the product has been dispatched, except in the case of a manufacturing defect or damage during transit. If you believe there is a defect or damage with your order, please contact us as soon as possible, providing details and supporting evidence (such as photos), so we can assess the situation and resolve it for you.
It's important to review your order carefully before finalizing it to ensure all details, including size, shape, and design, are accurate. We cannot accept returns or offer refunds for custom-made toppers based on customer-provided designs or images unless there is a manufacturing defect or damage during transit.
If you have any concerns or questions regarding your order, please don't hesitate to reach out to us. We're here to assist you and address any issues that may arise.